All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Uptime over the past 90 days. View historical uptime.
Internet Connectivity ? Operational
90 days ago
99.96 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
99.88 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
99.88 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
99.95 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
99.9 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
99.91 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
99.83 % uptime
Today
Shared Hosting Operational
90 days ago
99.82 % uptime
Today
cPanel ? Operational
90 days ago
99.83 % uptime
Today
Plesk ? Operational
90 days ago
99.83 % uptime
Today
DNS ? Operational
90 days ago
99.87 % uptime
Today
MagicMail ? Operational
90 days ago
99.83 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
99.77 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
99.99 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2025

No incidents reported today.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025
BBY server Maintenance updates( 26th October 2025)
Completed - The scheduled maintenance has been completed.
Oct 26, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 22:00 PDT
Scheduled - The Smartt servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Oct 20, 23:34 PDT
Oct 25, 2025
RDU Compliance Server Updates (October 2025)
Completed - The scheduled maintenance has been completed.
Oct 25, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 17:00 PDT
Scheduled - We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Oct 7, 21:03 PDT
BBY Core Linux server updates (October 2025)
Completed - The scheduled maintenance has been completed.
Oct 25, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 17:01 PDT
Scheduled - We will install operating system and software updates on the BBY Core Linux servers.
Oct 7, 21:06 PDT
BBY HA caching server updates (October 2025)
Completed - The scheduled maintenance has been completed.
Oct 25, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 17:00 PDT
Scheduled - Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Oct 7, 21:05 PDT
Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025
Service Disruption - Power Disruption at BBY
Resolved - We have not observed any issues related to the power outage since Thursday, October 16. We consider this incident resolved.

We will send an incident report to our clients via email no later than 1200 PT on Thursday, October 23.
Oct 22, 14:50 PDT
Monitoring - We have resolved the DSL internet connectivity outage. We are monitoring for any remaining issues
Oct 15, 18:14 PDT
Update - We are still investigate the DSL internet connectivity outage. We currently do not have an ETA for service restoration. We will provide another update by 18:00 PT
Oct 15, 17:25 PDT
Update - Our Exchange service has been restored. We are currently investigate the DSL internet connectivity outage. We currently do not have an ETA for service restoration. We will provide another update by 17:00 PT
Oct 15, 16:30 PDT
Identified - We are continuing to investigate DSL internet connectivity and Exchange Hosting outage stemming from the Power Outage to our BBY Data Center this morning. We currently do not have an ETA for service restoration. We will provide another update by 16:00 PT
Oct 15, 15:24 PDT
Monitoring - Exchange services have been restored. We are monitoring for any remaining issues and working with colocation clients on any remote hands issues.
Oct 15, 13:58 PDT
Update - We are currently investigating an issue with Plesk and Exchange hosting.

All other systems have been restored.
Oct 15, 13:25 PDT
Update - Hosting services (email, website hosting) have been restored.
Oct 15, 13:01 PDT
Update - MagicMail services have been restored.
Oct 15, 12:48 PDT
Update - Virtual hosting infrastructure service has been restored. We are now restoring individual services (mail, webhosting, VPS/VPC).
Oct 15, 12:47 PDT
Update - We are currently working on restoring virtual cluster services.

Colocation services have been restored.
Oct 15, 12:33 PDT
Update - We are currently working on restoring shared services.

DNS service has been restored.
Oct 15, 12:01 PDT
Update - We are seeing issues with colocation internet connectivity and our internal office network and are investigating.
Oct 15, 11:25 PDT
Update - Internet connectivity has been restored - we are now working on bringing up component services.
Oct 15, 11:03 PDT
Update - We are continuing our efforts to restore network connectivity and will continue to provide updates on our progress as soon as possible.
Oct 15, 11:00 PDT
Update - Update: We are working to restore network connectivity at this time, and will focus on restoring affected services once network access has been restored.
Oct 15, 10:29 PDT
Update - Generator service is online - we are currently powering up systems to restore services.

BC Hydro outage is still ongoing.
Oct 15, 09:57 PDT
Update - Update: Our generator contractor is onsite and is investigating our backup generator.

Regional power restoration (Per BC Hydro Power Outage update site) is estimated to be completed by 12:00 PT.

Link to BC Hydro Outage Report: https://www.bchydro.com/power-outages/app/outage-map.html#outage=2652048
Oct 15, 09:54 PDT
Identified - Update: We have confirmed that our upstream power has been affected by a general power outage in the region. However, our internal generator failed to take over the workload. Maintenance contractors are en-route, with ETA of 15 minutes.
Oct 15, 09:30 PDT
Investigating - We are currently experiencing a power outage at the BBY location. All systems are currently offline. We are currently investigating and will be providing updates within the next 15 minutes.
Oct 15, 09:26 PDT
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