All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Cart32 Hosting Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
99.99 % uptime
Today
Smartt.com Website ? Operational
90 days ago
99.99 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 08:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 PDT
Scheduled - The total generator test time for the Burnaby, BC Canada datacenter will be 60 minutes. If you have any questions or concerns, please contact Smartt support via email (support@smartt.com) or by leaving an emergency voice message at 604-473-9700.

Time: Wednesday, September 15th at 07:00 PT
Expected duration: 60 minutes
Affected Customers: No customer should be affected by Smartt generator test.
Sep 14, 12:57 PDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021
Completed - The scheduled maintenance has been completed.
Sep 11, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 10:00 PDT
Scheduled - We will replace the PDUs used by co-location clients in RDU with eight port smart PDUs. This will require bringing the existing power circuits offline.

Equipment with redundant PSUs will not experience downtime. Equipment with single PSUs still connected to the power circuits will be offline during the replacement time.
Sep 10, 15:53 PDT
Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 22:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:30 PDT
Scheduled - There is a five-minute maintenance window for one of our main routers in Burnaby Data Centre at 22:30 PT Sept 10, 2021 to replace an ethernet cable. This cable was discovered to be flapping briefly for 10 seconds earlier today when it was very slightly touched. This issue was found while we were working with a Bell technician around 11:00 PT today to install a new Bell fibre connection in the same rack.

The maintenance window will only affect our fibre connections.
Sep 10, 15:28 PDT
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.