All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
99.97 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
99.99 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
99.82 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Cart32 Hosting Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
99.83 % uptime
Today
Smartt.com Website ? Operational
90 days ago
99.34 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
RDU VM Infrastructure Updates Aug 20, 17:00 - Aug 21, 05:00 PDT
Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Posted on Aug 3, 18:12 PDT
RDU Core Linux server updates Aug 20, 17:00-21:00 PDT
We will be installing updates on our core Linux servers during this period - there will be a temporary outage on all servers. Downtime will be minimized as much as possible.
Posted on Aug 3, 18:10 PDT
We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Posted on Aug 4, 18:18 PDT
Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022

No incidents reported.

Aug 17, 2022
Completed - The scheduled maintenance has been completed.
Aug 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 07:00 PDT
Scheduled - We will be performing our quarterly generator tests for the Burnaby, BC Canada datacenter. The test time will be 60 minutes. If you have any questions or concerns, please contact Smartt support via email (support@smartt.com) or by leaving an emergency voice message at 604-473-9700.

Time: Wednesday, Aug 17, 2022 at 07:00 PT
Expected duration: 60 minutes
Affected Customers: No customer should be affected by Smartt generator tests.

Aug 15, 15:54 PDT
Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.