All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
99.99 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
99.99 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
100.0 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will install firmware updates on colocation client PDUs in the RDU data center.

Colocation clients will be unable to access the PDUs during the update process. Colocation servers will not be affected by the updates

Posted on Mar 22, 2024 - 08:22 PDT
Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Posted on Mar 08, 2024 - 01:00 PST
We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Posted on Mar 08, 2024 - 00:59 PST
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 03:16 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 24, 02:49 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:01 PDT
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Mar 8, 00:55 PST
Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 21:01 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 19:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:01 PDT
Scheduled - Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Mar 8, 00:56 PST
Completed - The scheduled maintenance has been completed.
Mar 23, 21:00 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 23, 19:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 PDT
Scheduled - We will be installing updates on our core Linux servers. Temporary outage on core Linux servers. Client services will not be affected.
Mar 8, 00:51 PST
Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:30 PDT
Scheduled - The Smartt cPanel servers will be undergoing a Security updates. A reboot is required to complete the process and a minimal downtime is expected.
Mar 12, 03:13 PDT
Mar 17, 2024
Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.