All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
99.99 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
99.95 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
100.0 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Posted on Apr 04, 2024 - 23:43 PDT
We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Posted on Apr 04, 2024 - 23:41 PDT
Past Incidents
Apr 22, 2024

No incidents reported today.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 20:43 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 20, 20:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 PDT
Scheduled - Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Apr 4, 23:40 PDT
Completed - The scheduled maintenance has been completed.
Apr 20, 20:43 PDT
Verifying - Verification is currently underway for the maintenance items.
Apr 20, 20:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 PDT
Scheduled - We will be installing updates on our core Linux servers. Temporary outage on core Linux servers. Client services will not be affected.
Apr 4, 23:37 PDT
Completed - The scheduled maintenance has been completed.
Apr 20, 20:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:00 PDT
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Apr 4, 23:38 PDT
Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 PDT
Scheduled - Dear Valued Client,

This e-mail contains an important service maintenance window regarding your services with Smartt at Burnaby & Vancouver location.

Summary: Smartt will be performing quarterly Generator Maintenance tests at our colocation in Burnaby BC Canada.
Timeline: Wed Apr 17, 2024 between 7:00AM and 8:00AM PT
No Impact: Client servers and services will NOT be affected.

In the event of any unexpected or prolonged service interruption exceeding 5 minutes, we will be providing email notices via our mass emailing system.

Smartt’s technical support line will be operating as normal business hours during this period, so you can contact our team directly by selecting option 1 to leave a voicemail or send an email to support@smartt.com for assistance. Additional staff have been mobilized to provide support as needed. These planned maintenance tasks are required to improve the network integrity.

Thank you for choosing Smartt as your digital services provider. We look forward to deepening our relationship with you and aligning our thinking, strategy, and technical expertise to serve your needs.

Have a wonderful day!

Telephone: +1 604 473 9700 or Toll free: +1 888 407 6937
E-mail: support@smartt.com
Online support portal: https://support.smartt.com

Our office hours are Monday to Friday, 05:00 PT to 17:00 PT.

Apr 1, 08:45 PDT
Apr 16, 2024

No incidents reported.

Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 14:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 23:45 PDT
Scheduled - Smartt will be upgrading our mail server software. Service interruption of fewer than 5 minutes is expected.
Apr 9, 03:48 PDT
Apr 14, 2024
Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
Completed - The scheduled maintenance has been completed.
Apr 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 22:00 PDT
Scheduled - The cPanel servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Apr 3, 23:21 PDT