All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity
Operational
90 days ago
99.99 % uptime
Today
BBY Primary Internet Backbone
Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone
Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone
Operational
90 days ago
100.0 % uptime
Today
Fiber
Operational
90 days ago
99.99 % uptime
Today
DSL
Operational
90 days ago
99.99 % uptime
Today
Cable
Operational
90 days ago
99.99 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure
Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure
Operational
90 days ago
100.0 % uptime
Today
VPS & VPC
Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster
Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster
Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel
Operational
90 days ago
100.0 % uptime
Today
Plesk
Operational
90 days ago
100.0 % uptime
Today
DNS
Operational
90 days ago
100.0 % uptime
Today
MagicMail
Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange
Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support
Operational
90 days ago
99.99 % uptime
Today
Smartt.com Website
Operational
90 days ago
100.0 % uptime
Today
Telephone Services
Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System
Operational
90 days ago
99.99 % uptime
Today
Client Password Management System
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 30, 2023
Completed - The scheduled maintenance has been completed.
Sep 30, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:00 PDT
Scheduled - We will perform maintenance on one of the RDU virtualization infrastructure hosts to perform precautionary maintenance to investigate and address an potential internal networking issue before it impacts client services.

Due to our redundant infrastructure, this issue will not impact client services if it does manifest. We are monitoring the infrastructure

Sep 21, 19:02 PDT
Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:00 PDT
Scheduled - We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Sep 10, 21:38 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:00 PDT
Scheduled - Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Sep 10, 21:42 PDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Completed - The scheduled maintenance has been completed.
Sep 17, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Sep 10, 22:01 PDT
Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Sep 10, 21:32 PDT
Completed - The scheduled maintenance has been completed.
Sep 16, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - We will be installing updates on our core Linux servers. Temporary outage on core Linux servers. Client services will not be affected.
Sep 10, 21:58 PDT