All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
99.99 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
99.99 % uptime
Today
Shared Hosting Operational
90 days ago
99.99 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
99.98 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
99.99 % uptime
Today
Smartt.com Website ? Operational
90 days ago
99.99 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 2022 - 12:42 PST
Scheduled - We will be performing UPS Annual Maintenance in our BBY data centre on Dec 6, 2022 from 10:00 PST to 16:00 PM PST (Colocation client related). We do not expect any downtime during this activity.
Nov 28, 2022 - 12:04 PST
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 07:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 04:16 PST
Scheduled - We are upgrading the website smartt.com and the domain management system, DRS. The Web Hosting, Internet Services, DNS or mail servers are not affected by this outage.
Nov 28, 04:06 PST
Nov 27, 2022

No incidents reported.

Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 17:00 PST
Scheduled - We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Nov 6, 23:26 PST
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 06:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 05:45 PST
Scheduled - We will be upgrading PHP on Client Password Management System(CPMS) servers. Minimal downtime is expected.
Nov 23, 03:37 PST
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:01 PST
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Nov 6, 23:24 PST
Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:01 PST
Scheduled - We will be installing updates on our core Linux servers during this period - there will be a temporary outage on all servers. Downtime will be minimized as much as possible.
Nov 6, 23:22 PST
Nov 18, 2022

No incidents reported.