All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
99.99 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
99.99 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
99.99 % uptime
Today
cPanel ? Operational
90 days ago
99.99 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Cart32 Hosting Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
99.82 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
99.3 % uptime
Today
Client Password Management System ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 24, 2022

No incidents reported today.

Jan 23, 2022
Completed - The scheduled maintenance has been completed.
Jan 23, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 PST
Scheduled - We will be updating our North Carolina RDU VM infrastructure and core Linux servers during this period - there will be a temporary outage on all servers. Downtime will be minimized as much as possible.
Jan 20, 06:42 PST
Jan 22, 2022
Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Resolved - The fibre service has been restored after we turned off and then back on the interface. Smartt team is still investigating the actual root cause. We apology for any inconvenience this may have caused.
Jan 10, 12:39 PST
Investigating - Smartt is currently experiencing an unexpected network service interruption which is affecting our fibre service.

Our team is actively trouble-shooting the unexpected service interruptions with our fibre service. We will provide an update every 30 minutes.

If you have any questions or concerns, please contact Smartt support via email (support@smartt.com) or by leaving an emergency voice message at 604-473-9700. We apologize for any inconvenience this may have caused.
Jan 10, 12:33 PST