All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Uptime over the past 90 days. View historical uptime.
Internet Connectivity Operational
BBY Primary Internet Backbone Operational
BBY Secondary Internet Backbone Operational
RDU Internet Backbone Operational
Fiber Operational
DSL Operational
Cable Operational
Network Infrastructure Operational
BBY Network Infrastructure Operational
RDU Network Infrastructure Operational
VPS & VPC Operational
RDU Virtual Cluster Operational
BBY Virtual Cluster Operational
Shared Hosting Operational
cPanel Operational
Plesk Operational
DNS Operational
MagicMail Operational
Microsoft Exchange Operational
Service Desk & Client Support Operational
Smartt.com Website Operational
Telephone Services Operational
Ticketing & Support System Operational
Client Password Management System Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance - BBY Datacenter Generator Test (Nov 2026) Nov 18, 2026 07:00-08:00 MST

Dear Valued Client,

This e-mail contains an important service maintenance window regarding your services with Smartt at Burnaby & Vancouver location.

Summary: Smartt will be performing biannual Generator Maintenance tests at our colocation in Burnaby BC Canada.
Timeline: November 18, 2026 between 7:00AM and 8:00AM PT
No Impact: Client servers and services will NOT be affected.

In the event of any unexpected or prolonged service interruption exceeding 5 minutes, we will be providing email notices via our mass emailing system.

Smartt’s technical support line will be operating as normal business hours during this period, so you can contact our team directly by selecting option 1 to leave a voicemail or send an email to support@smartt.com for assistance. Additional staff have been mobilized to provide support as needed. These planned maintenance tasks are required to improve the network integrity.

Thank you for choosing Smartt as your digital services provider. We look forward to deepening our relationship with you and aligning our thinking, strategy, and technical expertise to serve your needs.

Have a wonderful day!

Telephone: +1 604 473 9700 or Toll free: +1 888 407 6937
E-mail: support@smartt.com
Online support portal: https://support.smartt.com

Our office hours are Monday to Friday, 08:00 PT to 17:00 PT.
Posted on Nov 09, 2026 - 15:34 MST

RDU HA caching server updates (November 2026) Nov 21, 2026 18:00-22:00 MST

Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Posted on Nov 06, 2026 - 20:40 MST

RDU Core Linux server updates (November 2026) Nov 21, 2026 18:00-22:00 MST

We will install operating system and software updates on the RDU Core Linux servers.

There will be no impact to client services.
Posted on Nov 06, 2026 - 20:35 MST

RDU VM Infrastructure Updates (November 2026) Nov 21, 2026 18:00 - Nov 22, 2026 06:00 MST

martt's RDU virtual infrastructure will be upgraded during this maintenance period. Client servers and services will not be affected.
Posted on Nov 06, 2026 - 20:42 MST

RDU Core Windows server updates (November 2026) Nov 24, 2026 06:00-17:00 MST

We will install operating system and software updates on the RDU Core Windows servers.

There will be no impact to client services.
Posted on Nov 06, 2026 - 20:38 MST

BBY HA caching server updates (November 2026) Nov 28, 2026 18:00-22:00 MST

We will install operating system and software updates on the BBY HA caching servers.

There will be no impact to HA website traffic.
Posted on Nov 06, 2026 - 20:47 MST

RDU Compliance Server Updates (November 2026) Nov 28, 2026 18:00-22:00 MST

We will install operating system and software updates on the RDU client compliance hosting servers.
Minimal downtime is expected.
Posted on Nov 06, 2026 - 20:45 MST

BBY Core Linux server updates (November 2026) Nov 28, 2026 18:00-22:00 MST

We will install operating system and software updates on the BBY Core Linux servers.

There will be no impact to client services
Posted on Nov 06, 2026 - 20:48 MST

Nov 10, 2026

Critical Server Maintenance Updates – Help Desk
Completed - The scheduled maintenance has been completed.
Nov 10, 04:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 04:00 MST
Scheduled - We will be performing mandatory server maintenance, including server reboots, to apply critical Linux kernel security updates addressing a vulnerability in the Linux kernel network stack (CVE-2026-98432).
Nov 10, 03:15 MST
Critical Server Maintenance Updates – Mail Server(mail01.smartt.com)
Completed - The scheduled maintenance has been completed.
Nov 10, 03:45 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 03:30 MST
Scheduled - We will be performing mandatory server maintenance, including server reboots, to apply critical Linux kernel security updates addressing a vulnerability in the Linux kernel network stack (CVE-2026-98432).
Nov 10, 03:26 MST

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

BBY server Maintenance updates( 6th November 2026)
Completed - The scheduled maintenance has been completed.
Nov 7, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 MST
Scheduled - The Smartt BBY servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Nov 5, 09:55 MST

Nov 6, 2026

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Ticketing System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 02:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:30 MST
Scheduled - Smartt’s Helpdesk (support.smartt.com) will undergo scheduled maintenance and system upgrades on November 04, from 12:30 AM to 1:30 AM Pacific Time

During this maintenance window, ticket imports will be temporarily paused. Any pending tickets will be imported after the upgrade is completed.

No data loss is expected during this maintenance.
Nov 3, 07:51 MST

Nov 3, 2026

Critical Linux Kernel Security Update – CVE-2026-98432
Completed - The scheduled maintenance has been completed.
Nov 3, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 23:30 MST
Scheduled - We are immediately applying the necessary Linux kernel security updates across our AlmaLinux servers to address CVE-2026-98432. Minimal downtime is expected during this maintenance.
Nov 2, 22:15 MST
Critical Linux Kernel Security Update – CVE-2026-98432
Completed - The scheduled maintenance has been completed.
Nov 3, 00:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 23:15 MST
Scheduled - We will be performing urgent security maintenance across our Linux server infrastructure to apply a critical kernel update addressing vulnerability CVE-2026-98432. Minimal service disruption is expected during this maintenance.
Nov 2, 22:02 MST

Nov 2, 2026

BBY server Maintenance updates( 1st November 2026)
Completed - The scheduled maintenance has been completed.
Nov 2, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 21:00 MST
Scheduled - The Smartt BBY servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Oct 28, 23:21 MST

Nov 1, 2026

Oct 31, 2026

No incidents reported.

Oct 30, 2026

BBY Core Firewalls Firmware Upgrade (October 30th 2026)
Completed - The scheduled maintenance has been completed.
Oct 30, 20:30 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 20:00 MST
Scheduled - We will install firmware upgrade on the core firewalls this Friday, October 30th, between 8:00 PM and 8:30 PM PT, as part of a planned upgrade.

No outages are expected during this activity, but active network connections may experience brief interruptions.

We will provide updates if any unexpected issues arise.

Thank you for your understanding.
Oct 29, 08:50 MST

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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