All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
100.0 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BBY Linux server Security updates(25th February 2024) Feb 25, 2024 22:00 - Feb 26, 2024 00:00 PST
Scheduled - The Smartt cPanel servers will be undergoing a Security updates. A reboot is required to complete the process and a minimal downtime is expected.
Feb 22, 2024 - 23:02 PST
Past Incidents
Feb 25, 2024

No incidents reported today.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 19:53 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 19:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:01 PST
Scheduled - Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Feb 9, 18:33 PST
Completed - The scheduled maintenance has been completed.
Feb 24, 19:53 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 24, 19:18 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 17:00 PST
Scheduled - We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Feb 9, 18:31 PST
Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 PST
Scheduled - The Smartt Linux servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Feb 15, 23:02 PST
Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 05:00 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 17, 19:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:01 PST
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Feb 9, 18:27 PST
Feb 17, 2024
Completed - The scheduled maintenance has been completed.
Feb 17, 21:00 PST
Verifying - Verification is currently underway for the maintenance items.
Feb 17, 19:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:00 PST
Scheduled - We will be installing updates on our core Linux servers. Temporary outage on core Linux servers. Client services will not be affected.
Feb 9, 18:24 PST
Completed - The scheduled maintenance has been completed.
Feb 17, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 17:00 PST
Scheduled - Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Feb 9, 18:29 PST
Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.