All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
100.0 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
99.9 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
99.8 % uptime
Today
Shared Hosting Operational
90 days ago
99.77 % uptime
Today
cPanel ? Operational
90 days ago
99.72 % uptime
Today
Plesk ? Operational
90 days ago
99.68 % uptime
Today
DNS ? Operational
90 days ago
99.97 % uptime
Today
MagicMail ? Operational
90 days ago
99.75 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
99.75 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
99.98 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
99.94 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
RDU HA caching server updates (July 2024) Jul 20, 2024 17:00-21:00 PDT
Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Posted on Jul 12, 2024 - 02:16 PDT
RDU VM Infrastructure Updates (July 2024) Jul 20, 2024 17:00 - Jul 21, 2024 05:00 PDT
Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
Posted on Jul 12, 2024 - 02:14 PDT
RDU Core Linux server updates (July 2024) Jul 20, 2024 17:00-21:00 PDT
We will be installing updates on our core Linux servers. Temporary outage on core Linux servers. Client services will not be affected
Posted on Jul 12, 2024 - 02:12 PDT
RDU network maintenance Jul 20, 2024 19:00-21:00 PDT
We will perform network maintenance in the RDU data center. Network switches will be rebooted during the maintenance.

VPS clients in RDU will not see any downtime.

Colocation clients may experience brief downtime (no more than five minutes) if their servers do not use redundant network connections. Colocation clients may also be unable to access their smart PDUs while the switches are rebooted.

Posted on Jul 12, 2024 - 02:23 PDT
BBY HA caching server updates (July 2024) Jul 27, 2024 17:00-21:00 PDT
Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Posted on Jul 12, 2024 - 02:19 PDT
RDU Compliance Server Updates (July 2024) Jul 27, 2024 17:00-21:00 PDT
We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Posted on Jul 12, 2024 - 02:17 PDT
Past Incidents
Jul 19, 2024

No incidents reported today.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Resolved - All sites on plesk server are back online as of 11:00 PT

A module required to run 32 bit applications was corrupted. We have recovered the module to fix the issue.

If you have any questions or require assistance, please contact us by support@smartt.com, or call to 604-473-9700

Jul 15, 11:34 PDT
Update - Plesk service is back online, but some application pools are still failing to load. We are working on it and will update you in 30 minutes
Jul 15, 08:22 PDT
Update - We are still investigating an issue affecting the Plesk service. We expect to provide a further update within the next 30 minutes.
Jul 15, 07:06 PDT
Investigating - We are currently investigating an issue with the Plesk service.

We will provide the next update in 30 minutes.

Jul 15, 06:08 PDT
Resolved - All services are back online as of July 15, 03:00 PT.

We will reply to you requests as services are restored. We will provide a full incident report after we conduct our review.

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700

Jul 15, 03:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.

The next status update will be provided on or before 02:00 PT

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 15, 01:19 PDT
Identified - We have identified an issue in our storage cluster. We are currently investigating a workaround for this issue.

The next status update will be provided on or before 01:00 PT

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 15, 00:16 PDT
Update - Our onsite support team is still working to restore services.

The next status update will be provided on or before July 15, 00:00 PT

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 14, 23:02 PDT
Update - Our onsite support team is still working to restore services that have been interrupted.

The next status update will be provided by 23:00 PT

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 14, 22:02 PDT
Update - We are continuing to investigate the root cause of the issue.

We will update the status on or before 22:00 PT.

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 14, 20:59 PDT
Update - Our support team is on site and they are investigating the issue.

We will update the status on or before 21:00 PT.

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 14, 20:04 PDT
Investigating - We are experiencing an unexpected service interruption at our Burnaby Data Center. Our on site support team is investigating the issue.

Impacted services include: Shared Hosting, Email, VPS & VPC

we will post status update in next 30 minutes.

If you have any questions or require assistance, please contact us by support@smartt.jitbit.com, or call to 604-473-9700.

We apologize for any inconvenience this may cause

Jul 14, 19:28 PDT
Jul 14, 2024
Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024
Completed - The scheduled maintenance has been completed.
Jul 6, 03:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 22:00 PDT
Scheduled - The Email Hosting service with Smartt scheduled to migrate on OpenStack environment

Time : July 04, 22:00 PT to July 5, 04:00 PT.

During this migration we anticipate minor service interruption of a few minutes throughout the migration window.

If your service remains unavailable for more than 1 hour or is not restored by 04:00 PT please contact us at support@smartt.com.

Jul 4, 22:09 PDT
Jul 5, 2024
Completed - The scheduled maintenance has been completed.
Jul 5, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 16:30 PDT
Scheduled - Dear Valued Client,

This e-mail contains an important service maintenance window regarding your services with Smartt at Burnaby & Vancouver location.

Summary: Smartt will be performing an unscheduled maintenance on the UPS at our colocation in Burnaby BC Canada.
Timeline: Fri Jul 05, 2024 between 16:30PM and 17:00PM PT
Impact: No expected interruption to client services.

In the event of any unexpected or prolonged service interruption exceeding 5 minutes, we will be providing email notices via our mass emailing system.

Smartt’s technical support line will be operating as normal business hours during this period, so you can contact our team directly by selecting option 1 to leave a voicemail or send an email to support@smartt.com for assistance. Additional staff have been mobilized to provide support as needed. These planned maintenance tasks are required to improve the network integrity.

Thank you for choosing Smartt as your digital services provider. We look forward to deepening our relationship with you and aligning our thinking, strategy, and technical expertise to serve your needs.

Have a wonderful day!

Telephone: +1 604 473 9700 or Toll free: +1 888 407 6937
E-mail: support@smartt.com
Online support portal: https://support.smartt.com

Our office hours are Monday to Friday, 05:00 PT to 17:00 PT.

Jul 5, 14:58 PDT