All Systems Operational

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Internet Connectivity ? Operational
90 days ago
99.99 % uptime
Today
BBY Primary Internet Backbone ? Operational
90 days ago
99.95 % uptime
Today
BBY Secondary Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone ? Operational
90 days ago
100.0 % uptime
Today
Fiber ? Operational
90 days ago
100.0 % uptime
Today
DSL ? Operational
90 days ago
100.0 % uptime
Today
Cable ? Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure ? Operational
90 days ago
100.0 % uptime
Today
VPS & VPC ? Operational
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster ? Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel ? Operational
90 days ago
100.0 % uptime
Today
Plesk ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
MagicMail ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange ? Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support ? Operational
90 days ago
100.0 % uptime
Today
Smartt.com Website ? Operational
90 days ago
100.0 % uptime
Today
Telephone Services ? Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System ? Operational
90 days ago
100.0 % uptime
Today
Client Password Management System ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
BBY HA caching server updates (May 2024) May 25, 2024 17:00-21:00 PDT
Updates will be installed on the BBY HA caching servers. Website traffic will be unaffected.
Posted on May 05, 2024 - 22:31 PDT
RDU Compliance Server Updates (May 2024) May 25, 2024 17:00-21:00 PDT
We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Posted on May 05, 2024 - 22:30 PDT
Past Incidents
May 21, 2024

No incidents reported today.

May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 PDT
Scheduled - The DNS ns1.smartt.com will undergo service maintenance updates. The server will be upgraded to new updated operating system to ensure software and security support. A reboot is required to complete the process.

Note: No DNS service downtime is expected, as the secondary DNS ns2.smartt.com server will online and serving the requests.

May 18, 05:52 PDT
May 19, 2024
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 21:00 PDT
Verifying - Verification is currently underway for the maintenance items.
May 18, 19:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 PDT
Scheduled - Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
May 5, 22:28 PDT
Completed - The scheduled maintenance has been completed.
May 18, 21:00 PDT
Verifying - Verification is currently underway for the maintenance items.
May 18, 19:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 PDT
Scheduled - We will be installing updates on our core Linux servers. Temporary outage on core Linux servers. Client services will not be affected.
May 5, 22:25 PDT
Completed - The scheduled maintenance has been completed.
May 18, 19:41 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 PDT
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period.Client servers and services will not be affected.
May 5, 22:27 PDT
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 01:00 PDT
Scheduled - We have received an emergency network maintenance notice from Telus which will be happening tonight May 14, 2024 at 01:00PST for some of our Fiber clients.

There will be an outage to their connection during this window and will last up to 30 Minutes.

All of the clients affected have been notified through Jitbit.

May 13, 14:09 PDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.