RDU VM Infrastructure Hardware Maintenance (August 1, 2026)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 01, 2026 - 11:00 PDT
Scheduled - We will perform hardware maintenance on our virtualization infrastructure in RDU. One host will be taken offline for the duration of the maintenance. Clients' services will not be affected.
Aug 1, 2026 11:00-15:00 PDT

About This Site

Welcome to the Smartt Status Page. Here you will find information on the current and historical status of our Services, Scheduled Maintenance and Unplanned Outage, both listed as Past Incidents.

Notification:

The Uptime Information for each Service is updated in real-time by our monitors and by our incident response team during unplanned outages. The Planned Maintenance and Past Incident section is updated manually.

Planned Maintenance:

We provide clients 5 business days notice for regularly scheduled and planned maintenance which impacts Service Uptime. In some rare instances, unscheduled maintenance must occur to maintain Service levels in which case we provide clients as much notification as possible.

When there is no Service Uptime impact during a maintenance, a notification is posted up to same business day of the scheduled maintenance.

Unplanned Outage:

In the event of an Unplanned Outage:

1. All updates will be provided on this page and clients will receive automatic notification if they have subscribed to the impacted Service
2. Smartt will post an Incident Postmortem which includes a RCA (Root Cause Analysis) and any actions we are taking to mitigate future events

Subscription:

You can subscribe to specific Service Uptime notifications, Service Maintenance or Unplanned Outages by clicking on the "Subscribe to Updates" button.

Uptime over the past 90 days. View historical uptime.
Internet Connectivity Operational
90 days ago
99.99 % uptime
Today
BBY Primary Internet Backbone Operational
90 days ago
100.0 % uptime
Today
BBY Secondary Internet Backbone Operational
90 days ago
100.0 % uptime
Today
RDU Internet Backbone Operational
90 days ago
99.99 % uptime
Today
Fiber Operational
90 days ago
100.0 % uptime
Today
DSL Operational
90 days ago
100.0 % uptime
Today
Cable Operational
90 days ago
100.0 % uptime
Today
Network Infrastructure Under Maintenance
90 days ago
100.0 % uptime
Today
BBY Network Infrastructure Operational
90 days ago
100.0 % uptime
Today
RDU Network Infrastructure Under Maintenance
90 days ago
100.0 % uptime
Today
VPS & VPC Under Maintenance
90 days ago
100.0 % uptime
Today
RDU Virtual Cluster Under Maintenance
90 days ago
100.0 % uptime
Today
BBY Virtual Cluster Operational
90 days ago
100.0 % uptime
Today
Shared Hosting Operational
90 days ago
100.0 % uptime
Today
cPanel Operational
90 days ago
100.0 % uptime
Today
Plesk Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
MagicMail Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange Operational
90 days ago
100.0 % uptime
Today
Service Desk & Client Support Operational
90 days ago
99.99 % uptime
Today
Smartt.com Website Operational
90 days ago
100.0 % uptime
Today
Telephone Services Operational
90 days ago
100.0 % uptime
Today
Ticketing & Support System Operational
90 days ago
99.99 % uptime
Today
Client Password Management System Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BBY server Maintenance updates( 2nd August 2026) Aug 2, 2026 21:00 - Aug 3, 2026 00:00 PDT

The Smartt servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Posted on Jul 30, 2026 - 18:23 PDT

RDU VM Infrastructure Hardware Maintenance (August 8, 2026) Aug 8, 2026 11:00-15:00 PDT

We will perform hardware maintenance on our virtualization infrastructure in RDU. One host will be taken offline for the duration of the maintenance. Clients' services will not be affected.
Posted on Jul 27, 2026 - 01:55 PDT

RDU VM Infrastructure Hardware Maintenance (August 15, 2026) Aug 15, 2026 11:00-20:00 PDT

We will perform hardware maintenance on our virtualization infrastructure in RDU. One host will be taken offline for the duration of the maintenance. Clients' services will not be affected.
Posted on Jul 27, 2026 - 01:57 PDT

RDU Border Firewall Updates (August 2026) Aug 15, 2026 17:00-21:00 PDT

We will install software updates on the RDU border firewalls. No outages are expected during this activity but network connections may be reset
Posted on Jul 09, 2026 - 19:21 PDT

RDU VM Infrastructure Updates (August 2026) Aug 22, 2026 17:00 - Aug 23, 2026 06:00 PDT

Smartt's RDU virtual infrastructure will be upgraded during this maintenance period. Client servers and services will not be affected.
Posted on Jul 30, 2026 - 18:31 PDT

RDU Core Linux server updates (August 2026) Aug 22, 2026 17:00-21:00 PDT

We will install operating system and software updates on the RDU Core Linux servers. There will be no impact to client services.
Posted on Jul 30, 2026 - 18:38 PDT

RDU HA caching server updates (August 2026) Aug 22, 2026 17:00-21:00 PDT

Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Posted on Jul 30, 2026 - 18:34 PDT

RDU Core Windows server updates (August 2026) Aug 27, 2026 06:00-14:00 PDT

We will install operating system and software updates on the RDU Core Windows servers. Client services will not be affected.
Posted on Jul 30, 2026 - 18:36 PDT

BBY Core Linux server updates (August 2026) Aug 29, 2026 17:00-21:00 PDT

We will install operating system and software updates on the BBY Core Linux servers.There will be no impact to client services.
Posted on Jul 30, 2026 - 18:25 PDT

RDU Compliance Server Updates (August 2026) Aug 29, 2026 17:00-21:00 PDT

We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Posted on Jul 30, 2026 - 18:28 PDT

BBY HA caching server updates (August 2026) Aug 29, 2026 17:00-21:00 PDT

We will install operating system and software updates on the BBY HA caching servers. There will be no impact to HA website traffic.
Posted on Jul 30, 2026 - 18:27 PDT

Aug 1, 2026

Unresolved incident: RDU VM Infrastructure Hardware Maintenance (August 1, 2026).

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

BBY server Maintenance updates( 26th July 2026)
Completed - The scheduled maintenance has been completed.
Jul 27, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 21:00 PDT
Scheduled - The Smartt servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Jul 23, 23:05 PDT

Jul 26, 2026

Jul 25, 2026

RDU Compliance Server Updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 25, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:01 PDT
Scheduled - We will be installing updates on all RDU compliance servers at this time. Minimal downtime is expected.
Jul 3, 20:51 PDT
BBY HA caching server updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 25, 21:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 PDT
Scheduled - We will install operating system and software updates on the BBY HA caching servers. There will be no impact to HA website traffic.
Jul 3, 20:49 PDT
BBY Core Linux server updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 25, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 17:00 PDT
Scheduled - We will install operating system and software updates on the BBY Core Linux servers.There will be no impact to client services.
Jul 3, 20:47 PDT
RDU Colocation Client PDU Firmare Updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 25, 15:00 PDT
Verifying - Firmware upgrades are complete. Monitoring the PDUs.
Jul 25, 09:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 09:00 PDT
Scheduled - We will install firmware updates on colocation client PDUs in the RDU data center.
Colocation clients will be unable to access the PDUs during the update process. Colocation servers will not be affected by the updates.
Jul 17, 02:31 PDT

Jul 24, 2026

No incidents reported.

Jul 23, 2026

RDU Core Windows server updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 23, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 PDT
Scheduled - We will install operating system and software updates on the RDU Core Windows servers. Client services will not be affected.
Jul 3, 21:02 PDT

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

BBY server Maintenance updates( 19th July 2026)
Completed - The scheduled maintenance has been completed.
Jul 20, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 21:00 PDT
Scheduled - The Smartt servers will be undergoing a maintenance updates. A reboot is required to complete the process and a minimal downtime is expected.
Jul 17, 02:34 PDT

Jul 19, 2026

RDU VM Infrastructure Updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 19, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 PDT
Scheduled - Smartt's RDU virtual infrastructure will be upgraded during this maintenance period. Client servers and services will not be affected.
Jul 3, 20:52 PDT

Jul 18, 2026

RDU HA caching server updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 18, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 PDT
Scheduled - Updates will be installed on the RDU HA caching servers. Website traffic will be unaffected.
Jul 3, 20:58 PDT
RDU Core Linux server updates (July 2026)
Completed - The scheduled maintenance has been completed.
Jul 18, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:01 PDT
Scheduled - We will install operating system and software updates on the RDU Core Linux servers. There will be no impact to client services.
Jul 3, 21:00 PDT
Ticketing System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:00 PDT
Scheduled - Smartt's Helpdesk (support.smartt.com) will undergo system maintenance and upgrades on July 18 from 1:00 AM to 1:30 AM PT. During this maintenance window, ticket imports will be temporarily paused and will be imported after the upgrade. No data loss is expected.
Jul 17, 05:40 PDT
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