Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 24, 2023 - 22:00 PDT
Scheduled
Dear Valued Fibre Service Client,
This e-mail contains information on an important service maintenance window regarding your Fibre services with Smartt.
Summary: Smartt will be performing a planned Fibre network maintenance. Timeline: The maintenance will begin on March 24th and will last for approximately 60 mins from 22:00 to 23:00 PT. 22:00 - 22:15 perform the fibre network migration. 22:15 - 22:45 test to verify the fibre network after the migration. 22:45 - 23:00 revert the changes if the fibre network migration test cases have failed.
In the event of a prolonged service interruption exceeding 5 minutes, we will be providing email notices via our mass emailing system.
Smartt’s technical support line will be operating as normal business hours during this period, so you can contact our team directly by selecting option 1 to leave a voicemail or send an email to support@smartt.com for assistance. Additional staff have been mobilized to provide support as needed.
These planned maintenance tasks are required to improve the network integrity and a follow up measure to the last outage occurred on Feb 15, 2023.
Thank you for choosing Smartt as your digital services provider. We look forward to deepening our relationship with you and aligning our thinking, strategy and technical expertise to serve your needs.