We have not seen any further issues over the past two hours. The RDU data center continues to be accessible.
If you see any issues with your service in the RDU data center, please contact Smartt support.
Posted Dec 01, 2024 - 01:02 PST
Monitoring
The network issue in our RDU data center was traced to a configuration change that occurred during the firewall update. We corrected the configuration and the data center is accessible again.
Posted Nov 30, 2024 - 22:55 PST
Update
We are continuing to investigate this issue, will post the next update by 2300 PT
Posted Nov 30, 2024 - 22:00 PST
Investigating
Following our scheduled firewall updates, we lost routing to our RDU data center. We are currently investigating this issue.
We will provide an update by 2200 PT.
Posted Nov 30, 2024 - 20:59 PST
This incident affected: VPS & VPC (RDU Virtual Cluster), Network Infrastructure (RDU Network Infrastructure), and Internet Connectivity (RDU Internet Backbone).