Exchange server outage

Incident Report for Smartt

Resolved

The issue has been resolved and services are functional as expected.

A failure in a dependency service due to a core file issue was causing the transport service eventually fail. We will further investigate on the root cause to prevent it from recurring again.

Posted Nov 15, 2024 - 07:56 PST

Monitoring

A fix has been implemented and we are monitoring the services.

Posted Nov 15, 2024 - 07:16 PST

Identified

The issue has been identified and we are implementing a fix.

Posted Nov 15, 2024 - 07:11 PST

Update

We are still investigating an issue affecting the exchange service. We will provide the next update in 30 mins.

Posted Nov 15, 2024 - 06:20 PST

Investigating

We are currently investigating on one of the exchange service startup issue.

Posted Nov 15, 2024 - 05:36 PST

This incident affected: Shared Hosting (Microsoft Exchange).